#01-05, 8 Empress Road, 260008, Singapore(+65) 6492 5428

FAQ

Updated: 9 January 2022

ONLINE ORDERS

Do I have to order online? Are you open for walk-ins?

We are open for walk-ins! 7:30am-4pm on Sundays and Mondays, and 7.30am-6pm (or sold out) on Tuesdays-Saturdays.

I can’t find ____ on the online shop – how do I order?

Certain items are available for walk-in purchase only due to limited production capacity! This includes new/weekend specials (such as taro mochi croissants, BKAs, Bacon potato danishes, cinnamon kouignamann)

What is the reservation fee for?

It is a non-refundable fee charged to compensate for the additional manpower, logistics, packing costs, and Rapyd commission required to ensure that our online ordering platform/packing system runs smoothly. This is separate from the delivery fee (if opting for delivery).

If I order online now, can I pick up my order today/tomorrow?

Website orders need to be placed by 12pm at least two days in advance.
If you need to order more urgently, please get in touch via bakerybrera.com/contact-us/ with your requested items, quantities, and delivery/collection time. We will do our best to accommodate if we can!

Do you offer delivery?

Yes! As of September 2020, we are offering our customers islandwide delivery (excluding other offshore islands) at $10 per location. Please select a delivery date at checkout to opt in. Do note that for this fee, delivery slot is anytime between 10am-4pm. If you require delivery at a precise time, please reply to the email received upon checkout. We will arrange for top up of delivery fee based on quote from the courier (varies depending on location).

How do I make payment? Can I pay on collection?

As of 15 May 2020, all orders will require PayNow or credit card payment before collection.

When an order is placed online, an auto-generated email will be sent to you with the unique 5 digit order number. We will look through every order, confirm payment status and send through a confirmation email within 2-5 days. In case when payment is not successful, payment methods can be found here: https://bakerybrera.com/payment/. Please reply to the auto-generated email with a screenshot of payment confirmation. Do refrain from sending a separate email as it may go to spam or delay the processing of your order.

In case when you did not receive any confirmation 1 day before your order fulfilment date, it may be due to an incorrect email provided. Do drop us an email with your order number, name and contact number to facilitate checking.

Can I request for my order to be packed separately into multiple different packages? 

If you would like separate packages for your order, please give details in the “special request” section, or reply to the order confirmation email with the request. Additional packaging fees ($0.40-$0.80 per box) may apply if you need more than 5 separate packages.

Do I need to join the queue if I am picking up an order? 

No need – you can give your name and order number to staff at the door, and wait outside of the shop. Kindly step away from the entrance door and adhere to all social distancing rules. We will attend to you as soon as possible.

Am I still able to browse the shelves for additional purchases when I collect my order? 

Yes. Kindly inform us about your collection first, before joining the queue to browse.

Can I make any changes to my order? 

Please double-check your selected collection date and cart items before proceeding to checkout. If you need to make changes, please reply to the confirmation email with your request and we will accommodate if we are able. 

Can I cancel my order and ask for refund? 

Unfortunately, we adopt a strict no-cancellation, no-refund policy for our online shop. That’s why we prompt you with a checkbox to inform you of our policy before checkout. You may wish to pass on your order to someone deserving as love gift in trying times.

I received my order but there are missing items. Who can I speak to about it? 

For any issues regarding your order when received, kindly reply to the order confirmation email or WA Biz 64925428 and we will get back to you as soon as possible.

Do you do Group Buys?

Yes, we do! If you’d like to host a Group Buy (~ >10 pax) or just to find out more info, please get in touch via bakerybrera.com/contact-us/. We’ll send you all the details to get you started.

General groupbuy guideline:

Menu for ordering is specific to chosen dates due to some products being only available on specific dates. Kindly reserve a slot for group buy, and we will then advise the menu. Most items are available online. For your customers’ benefits, we offer special items that are limited and usually for walk-in customers only. 🙂 Submit the same updated form back to us at least 5 days before reserved dated.There will be a flat $0.40 per individually packed order (in boxes and individual plastic bags for your ease of distribution).

Delivery

    1. Delivery will be advised based on address and order size. Usually it will be between $10-20
    2. Delivery is FOC for orders above $800.

SHOP 

What are your hours during the Phase 2/3 period? 

Hours are as per usual to serve the community! Open for walk-ins from 7.30am-6pm (Tues-Sat) and 7:30am-4pm (Sun/Mon). We may close earlier if we are sold out!

Why are you charging 10 cents for plastic bags?

We’re an environmentally-friendly bakery hoping to create MINDFULNESS in our society and encourage everyone to bring their own containers, recycled and reusable bags. We aim to reduce wastage – to save costs AND to promote green habits & responsibility.

In view of high consumption of takeaway boxes, we will be levying $0.40-$0.80 per box used, and $0.10 for plastic carriers. For any spending of $50 and above, the cost of the carriers will be waived. We give $0.50 rebate (min. $10 purchase) if you bring your own containers/carriers for your whole purchase (using zero disposable paper/plastic bags)! Return us our washed and clean cookie containers for a $0.30 rebate!

What is the best time to come in for the widest variety of items? 

We encourage you to come by on weekdays if possible. On weekdays, 8.30am – 12pm is usually the best time to come for the widest selection. On weekends, 8.30am – 11am is a safe bet to come for the widest selection. Check out our baking schedule below!

How do I order burnt cheesecake?

Our Basque burnt cheesecake is back! As of 26 Jul 2020:

Burnt cheesecake slices (original/hojicha) will be available for walk-in purchase daily from around 8am.

For whole cakes, we recommend you to place your reservation online. We have a couple for walk-in sale everyday, do call into the shop at 64925428 to check for availability of whole cakes before dropping by!

What time are your loaves/cruffins/hot cross buns ready?

Our bakers work very hard from 4.30am to supply us with fresh bakes! To help our customers better estimate when they should arrive at our shop, here’s an approximate schedule for the availability of each product:

7:30am croissants, pain au chocolat, Kouign-amann, Brera Kouign-amann, almond croissants, taro mochi croissants

savoury danishes, sardine/curry puffs, muffins, scones, croque monsieurs, tartine sandwiches

7:45am gourmet sausage croissants
8:00am baguettes, classic sourdough
8:15am ciabatta

Basque burnt cheesecake (original / hojicha)

cruffins (4 classic flavours)

9:15am fruit danishes (blueberry, strawberry, pear)
10:00am artisan bread loaves

weekends: smoked salmon cream cheese croissants (limited-time seasonal special!)

10:30am rustic sourdough, pies, tarts
12.30pm cruffins (2nd batch – if applicable)
1:30pm++  hot cross buns, brioche buns, brioche loaf

Please note that these timings are not exact, but are mostly accurate. Depending on oven availability/increased production on some days, please allow for a 30 minute variability for indicated timings. 

Note: As of August 2021, we will be baking Olive Bread, Sundried Tomato Bread and Walnut Cranberry Bread daily. Other artisan breads such as batard, flaxseed cranberry bread, pain au cereals and spelt walnut bread will be made only when there is production capacity (no fixed days!).

Can I call the shop to place orders or reserve items before I come down? 

We encourage all orders to be made via our online shop: www.bakerybrera.com/shop. Any other reservations for products not listed online (e.g. Dark Cherry Pies, Farmhouse Apple Pies etc) can be made via bakerybrera.com/contact-us/ with at least 3 days’ notice.

You are welcome to call the shop to check availability before coming down. Please note that we may not be able to provide same-day availability info via Instagram or Facebook!

What changes have you made in light of the COVID-19 situation? 

The safety and health of our customers is our utmost priority!

We have implemented SafeEntry QR for all of our staff by law. We encourage our customers to do the same before entering the bakery although it’s not compulsory.

On hygiene and cleanliness, all customers have to sanitize their hands before entry. They have the options to use tongs (limited) or to put one single disposable gloves to pick their bakes. Each tray is cleaned thoroughly with food-grade sanitiser before being replaced on the shelf; and we also disinfect counters and surfaces more frequently.

Re: social distancing measures, at any one time, only 5 customers (non-family) are allowed in the bakery. Within the bakery, customers are to stand at least 1m apart from each other. Outside the bakery, we have also pasted indicators on the ground for customers to queue 1m apart.

Additionally, we will not be allowing customers to put items back on the shelf after picking them up. Please be certain of your purchase before taking any food items. We accept all payment modes but during this period, contactless payment mode is certainly preferred.

We are trying our best to create a safe environment for our beloved customers; we also understand that this is a difficult and trying period for all. Therefore, we welcome and will greatly appreciate any feedback for us to create a better experience for all.

PRODUCTS

What is the best way to keep your product fresh? Do I need to refrigerate them? How do I re-heat them?

As our bakes contain no preservatives and are made with only the finest natural ingredients, it is best to keep them fresh by storing in the refrigerator immediately in well-sealed packaging. If keeping for longer than 3 days, they are best to be frozen (bring to the fridge to thaw the night before actual consumption day).

To reheat, toast in the oven/toaster/air-fryer at 180-220°C for 5-10min, turn off the oven and let it sit for another 5 mins inside. Please note that ideal reheating time/temperature will vary based on the oven/appliance, so should be carefully monitored as it heats! See below for product-specific guidelines – longer is okay for sandwiches but not for flaky pastry.

Hot cross buns, brioche buns, and brioche loaves should go directly into the fridge, unless they are to be consumed on the next one to two days of purchase. You can warm them up in the oven for about 5 minutes for a delicious fluffy texture.

Burnt cheesecake can be kept for a week in the freezer. We recommend freezing (rather than refrigerating) as some fridges are not cold enough. You can remove the cheesecake from the freezer 1-2 hours before consumption (depending on how molten you like it!)

Pastries (croissants, cruffins, danishes) are always best consumed on the day of purchase. If you need to keep them overnight, please put them in the fridge. To consume, heat in the oven for a few minutes, then leave it in for another 5 minutes to crisp up again.

Scones, muffins, and croque monsieurs/sandwiches can be kept in the fridge in a sealed plastic bag (if not consumed on day 1) for up to a week. Reheat in the oven for about 5 minutes or until the cheese achieves your desired meltiness!

Items which contain Pork/Alcohol:

Gourmet Sausage Croissant, Bacon Mushroom Baguette, Bacon Potato Danish, Basque Burnt Cheesecakes, Bacon Epi, Galette

Happy New Year! We have started taking orders for our CNY range: Pineapple Tarts, Osmanthus Cookie, Butter Cookie, Almond Hazelnut Cookie, Choc chip cookie! You may use the discount code BreraCNY22 to waive off reservation fee for orders of CNY cookies (only). :)